Location: National
Sector: Health / Commercial
Services: Facility Management / Facility Services / Systems
Teachers Health is an industry-leading health fund operating across a national portfolio of sites. Established in 1954, established by the NSW Teachers Federation to provide cost-effective private health insurance exclusively for members of the education industry and their families.
Teachers Health sites consist of specialist locations and general offices which include member centres featuring state-of-the-art dental, eyecare, physiotherapy, white rooms and laboratories, data centres (DC), data recovery (DR) sites and executive and corporate offices. Synergy has been working with Teachers Health for over 10 years as a national integrated facility services provider.
Challenge
The client approached Synergy during their growth phase seeking a solution to move away from the current siloed operations of a site-by-site arrangement. This meant having many providers and many sites resulted in non-uniformity across services standards and Service Level Agreements (SLA), experiencing cost blow out, quality control issues and a lack of transparency across property operations.
Solution
Single property Management Information System (MIS) for property operations across our clients portfolio; single service provider, centralised contractor compliance management system and a partnership approach to procurement; 24/7 property operations help desk.
Customer Benefit
Transparency and business continuity across entire portfolio, cost visibility and control, centralised compliance tracking and vendor management, consistent quality standards across all sites, holistic and comprehensive reporting.
